Política de frete

Shipping Policy

At Luna Organics, we strive to ensure that your order is processed and delivered in a timely manner. This Shipping Policy outlines our shipping procedures, costs, estimated delivery times, and other important information regarding your purchase at www.lunaorganics.com.

1. Order Processing

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
  • You will receive an email confirmation with tracking details once your order has been shipped.
  • In case of high order volumes, processing times may be slightly delayed. We appreciate your patience.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 5-7 business days 15
Expedited Shipping 2-4 business days 45
Overnight Shipping 1-2 business days 75
  • Delivery times may vary based on your location, shipping carrier delays, and external factors beyond our control.
  • Orders are shipped from Miami, Florida within the United States.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • We may offer free shipping on orders over $ 200.

4. Shipping Restrictions

  • We currently only ship within the United States.
  • We do not ship to P.O. Boxes, APO, FPO, or military addresses.
  • Due to state regulations, we may be unable to ship to certain states where CBD restrictions apply. If your state has restrictions, you will be notified at checkout.

5. Order Tracking

  • Once your order is shipped, you will receive an email with tracking information.
  • You can track your order using the provided tracking number on the carrier’s website.

6. Lost, Stolen, or Damaged Packages

  • Luna Organics is not responsible for lost or stolen packages. If your package is marked as delivered but you haven’t received it, please check with your local carrier or neighbors before reaching out to us.
  • If your order arrives damaged, contact us within 48 hours of delivery at [Insert Support Email] with photos of the damaged items, and we will assist with a replacement or refund.

7. Returns & Refunds

  • Please refer to our Refund Policy for details on returns and refunds.

8. Contact Us

If you have any questions about our shipping policy, feel free to contact our support team:
📧 Email: contato@lunaorganics.com