Política de reembolso

Refund Policy

Luna Organics – Your Wellness, Our Commitment

At Luna Organics, we stand behind the quality of our products and strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

  • We accept refund requests within 30 days of purchase.
  • The product must be unopened, unused, and in its original packaging.
  • Proof of purchase (receipt or order confirmation) is required.

Non-Refundable Items

  • Opened or used products.
  • Discounted or promotional items.
  • Gift cards.
  • Any item purchased from third-party retailers.

Refund Process

  1. To initiate a refund, contact our support team at contato@lunaorganics.com with your order details.
  2. If your refund request is approved, we will provide return instructions.
  3. You will be responsible for return shipping costs. We recommend using a trackable shipping service.
  4. Once we receive and inspect the item, we will process the refund to your original payment method within 7-10 business days.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect product, please notify us within 7 days of delivery with photos of the issue.
  • We will replace the item at no additional cost or issue a refund, depending on availability.

Late or Missing Refunds

  • If you haven’t received your refund within 10 business days, please check with your bank or payment provider.
  • If the issue persists, contact us at contato@lunaorganics.com for assistance.

Changes to This Policy

Luna Organics reserves the right to update this refund policy at any time. Changes will be posted on this page.

For any questions, feel free to contact our support team at contato@lunaorganics.com.