Política de privacidade
Privacy Policy
Welcome to Luna Organics. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit www.lunaorganics.com and use our services.
1. Information We Collect
1.1. Information You Provide to Us
We collect personal information when you interact with our website, make a purchase, or contact our support team. This may include:
- Personal Details: Name, email address, phone number, and shipping/billing address;
- Payment Information: When making a purchase, your payment details (such as credit card information) are processed securely through third-party payment processors;
- Customer Support Inquiries: Information provided when contacting us for assistance.
1.2. Information Collected Automatically
When you visit our website, we may automatically collect certain data, including:
- Device Information: IP address, browser type, operating system, and device identifiers;
- Website Usage Data: Pages visited, time spent on the site, and interactions (via cookies and tracking technologies).
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders;
- Provide customer support and respond to inquiries;
- Improve our website, products, and user experience;
- Send transactional emails related to your order (e.g., order confirmations, shipping updates);
- Comply with legal obligations and protect against fraud or unauthorized activities.
3. Data Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your data with:
- Service Providers: Third-party vendors assisting with payment processing, shipping, and order fulfillment;
- Legal Compliance: If required by law, court order, or regulatory authorities;
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Data Security
We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and we encourage you to take precautions to protect your information.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request details about the information we collect;
- Correction: Update or correct your personal data;
- Deletion: Request the deletion of your data, unless required by law;
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us at [Insert Support Email].
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze site traffic, and improve our services. You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.
8. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant updates will be communicated via email or website notifications.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: contato@lunaorganics.com